Frequently Asked Questions

Categories Overview

  1. Common Questions [7]

    Most Frequent User/Owner Questions
    1. Avatars and Profile Pictures
    2. Avatars and Profile Pictures - illustrated
    3. How do my customers/users open a ticket at my OrbitDesk?
    4. How To Change "Sender Name" In Email
    5. I'm having difficulties adding Agents

  2. Getting Started With OrbitDesk [11]

    General information about OrbitDesk and SetUp.

    1. "I want this system"
    2. Adding Agents
    3. First Steps - Illustrated
    4. How Are Tickets Created at my OrbitDesk?
    5. How Do I Sign Up For My Own OrbitDesk System?

  3. Getting The Best Results - Tips and Tricks [9]

    Getting the most from your OrbitDesk.

    1. Adding Your Affiliate Links to Ticket Templates
    2. Special Notes and Help For Pages
    3. Theme The Client Side - Part 1
    4. Theme The Client Side - Part 2
    5. Theme The Client Side - Part 3

  4. OrbitDesk Videos [8]

    OrbitDesk Video Tutorials

    1. Change Password
    2. Change Username Admin Agent
    3. Disable Session Time Outs
    4. Getting Started With Your New OrbitDesk
    5. OrbitDesk - First Login

  5. Presales Screenshot [1]

    Take a peek of what's inside OrbitDesk 

    1. Take A Peek Of What's Inside OrbitDesk

  6. Starter Agents [4]

    The How To's for Newbie Agents

    1. How to Add a FAQ and a Category
    2. How to Delete a FAQ or a Category
    3. Receiving and Responding to Tickets
    4. The First Step for Newly Added Agents
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