Frequently Asked Questions
Adding Agents
1) Verify the correct emails that were used.
2) Verify that Email Service Providers (e.g. Yahoo Mail, Gmail, etc.) didn't spam filter by mistake.
3) Be sure to check "Set Password" box to send "password reset email" during create.
4) Be sure new agent is added to a department and/or support team.
5) Don't forget to Save Changes.
