We support Gravatar images, and if you or your Users have a Gravatar Profile, your images will follow you to OrbitDesk if you have enabled this at your Desk Settings.
These settings can be controlled at:
Admin Areas > Settings > Agents
Admin Areas > Settings > Users
Don't forget to Save Changes.
An "avatar" is an image that represents you online—a little picture that appears next to your name when you interact with websites.
A Gravatar is a Globally Recognized Avatar. You upload it and create your profile just once, and then when you participate in any Gravatar-enabled site, your Gravatar image will automatically follow you there.
We currently do not support uploading and storing Profile Pictures, although this is on the "Future Improvements" list.
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