OrbitDesk has five "built in" Ticket Statuses for your use:
What ???? Resolved is what ???
Most OrbitDesk owners will likely not need this feature, and should just use the Closed status instead. But, the Resolved Status provides for some interesting optional uses. Perhaps the "most useful" for some large desk owners and managers is that this status can be used as sort of a "limbo" status that can be used for review by management.
For example, suppose you have hired an Agent or VA to handle part of your Support needs. You "could" create an internal rule for that person to "not close Tickets", but instead require them to mark tickets as "Resolved".
In this way, the Tickets marked Resolved will not be shown in the Agent views. Resolved Tickets "can" be seen by Admins or Managers with the correct permissions by using the Advanced Search feature (see images below).
Admin or Managers can then review Resolved Tickets prior to closing, to be sure company guidelines and standards are being met.
or if you have saved a prior search for Resolved:
Please wait... it will take a second!